Terms and Conditions

Last updated: August 21, 2026

1. General Information

These terms and conditions govern your use of the website santehnikisadazi.lv (hereinafter – the "website") and the request form available on it. By using the website or submitting a request, you agree to these terms.

If you do not agree with these terms, please do not use the website and do not submit a request.

2. Nature of the Service – Requests Are Passed On to Partners

The website operates as an intermediary between customers and plumbing service providers. We do not always carry out the plumbing work ourselves – the main purpose of the website is to collect your request and pass it on to a suitable service provider.

By submitting a request, you expressly agree that:

  • Your request may be passed on to third parties – independent plumbers, plumbing companies, and other partners operating in Ādaži and the surrounding area;
  • The information passed on includes the name, phone number, address, district, and problem description you provided in the form, to the extent necessary to deliver the service;
  • You may be contacted by a partner rather than by the website operator, and the call or message may come from a phone number unknown to you;
  • A single request may be passed on to more than one partner where this is necessary to ensure a faster response;
  • We may receive a fee from the partner for passing on the request. This fee does not affect the price of the service offered to you, which you agree directly with the partner.

If you do not want your request to be passed on, please do not submit the request form.

3. Contractual Relationship with the Service Provider

Submitting a request on the website does not constitute a contract for the performance of work and is not a binding order.

A contract for carrying out specific plumbing work is concluded directly between you and the service provider who contacts you. The scope of work, timing, price, warranty, and payment terms are agreed directly with that service provider.

The website operator is not a party to that relationship and accepts no liability for the service provider's quality of work, deadlines, prices, or any losses arising in the course of the work.

4. Information Published on the Website

Prices, call-out times, and service descriptions shown on the website are indicative and do not constitute a public offer. The final price is determined after the problem has been inspected and agreed with the service provider.

We aim to keep the information published on the website accurate and up to date, but we do not guarantee its completeness or uninterrupted availability.

5. User Obligations

When using the website, you undertake to:

  • Provide truthful and accurate information in the request form;
  • Not submit requests on behalf of another person without their consent;
  • Not use the website for fraudulent, abusive, or unlawful purposes;
  • Not take any action that disrupts the operation of the website or overloads its infrastructure.

6. Processing of Personal Data

The processing of your personal data, including the transfer of data to partners, is carried out in accordance with our privacy policy and the European Union General Data Protection Regulation (GDPR).

You have the right at any time to request information about the processing of your data, its correction, or its deletion.

7. Limitation of Liability

The website is provided "as is". The website operator accepts no liability for:

  • The conduct of the service provider, the quality of their work, or the fulfilment of their obligations;
  • Whether you are contacted at a particular time, or contacted at all;
  • Direct or indirect losses arising from the use of the website or from the actions of the service provider;
  • Temporary unavailability of the website for technical reasons.

8. Intellectual Property

The content of the website – texts, images, logo, and design – is protected by copyright. Copying or using the content for commercial purposes without written permission is not permitted.

9. Changes to These Terms

We reserve the right to amend these terms at any time. The current version is always available on this page with the date of the latest update. By continuing to use the website after changes are made, you accept the amended terms.

10. Governing Law

These terms are governed by the laws of the Republic of Latvia. Disputes that cannot be resolved through negotiation shall be settled in the courts of the Republic of Latvia.

11. Contact Information

If you have any questions about these terms, please contact us using the request form on our website.